Shipping policy

🌍 Delivery and timeliness

Youdaoplaceholder0 Place of Origin: Slovenia (EU bonded warehouse, customs clearance efficiency priority)

Youdaoplaceholder0 Processing period: 15-30 working days (from the date of successful payment, excluding international shipping)

Youdaoplaceholder0 Grading Hint:

Regular goods: Delivery within 20 working days (marked “🟢 in stock”)

Handmade CUSTOM: Delivery within 30 working days (marked “🔴 CUSTOM production” on the page)

✈️ Cross-border logistics instructions

Logistics Partner: DHL Express/ EU Post Small Packet (randomly assigned)

Tariff policy

Within the European Union: Duty-free (including local value-added tax in Slovenia

Non-eu regions: The recipient shall bear (applicable to the 500-yuan duty-free quota of Chinese customs)

Real-time tracking: After shipment, a “Customs Clearance progress board” (including estimated tax payment amount) will be sent via email.

⚠️ Important Tips

Address correction window: Email to cracyery@luxeloomcouture.com within 6 hours of placing order

Transportation risk: Fragile items must be inspected on the spot upon receipt (in case of damage, the logistics personnel must witness and sign)

Extreme weather: In winter, the Alpine region may be delayed by 1 to 3 working days

🛎️ Customer support

Youdaoplaceholder0 Urgent need: Email subject 【 Urgent + Order Number 】 (30% urgent charge applies)

Youdaoplaceholder0 Logistics anomaly: Feedback within 48 hours after signature can apply for priority investigation